Liability

By using Exclusive North Transfer Services website, you agree to be legally bound by the following terms, which shall take effect immediately. Exclusive North Transfer Services acts as an agent and cannot be held responsible for any loss or damage due to accident, injury, sickness or schedule change due to weather, strike, natural disasters or any other cause beyond Exclusive North Transfer Services control. Exclusive North Transfer Services acts in good faith, and disclaims responsibility for any agent, hotel, coach operator, airline, guide, restaurant or any other person’s or companies’ acts, defaults or delays. Exclusive North Transfer Services reserves the right to alter routes, itineraries or departure times without prior notice should this be necessary due to weather or other reasons. In the case of changes to flights, the passenger is responsible for any additional costs incurred as a result of such changes. All clients are advised to purchase comprehensive travel insurance prior to departure to meet contingencies. If you are not satisfied with Exclusive North Transfer Services service in Iceland, you must advise Exclusive North Transfer Services in writing within 30 days of your return. Otherwise no compensation may be considered.

Direct Bookings – Online Bookings

To pay for services booked directly at Exclusive North Transfer Services website you must be a holder of a valid credit card. Your credit card number is required at the time of booking. In the event that Exclusive North Transfer Services is not able to obtain confirmation from the supplier, an alternative will be offered. If the customer does not accept the alternative, or Exclusive North Transfer Services is not able to offer an alternative, no charge will be made. The customer will be notified of the relevant charges prior to issue of a confirmation invoice.

Prices

All Prices quoted on Exclusive North Transfer Services websites are in Icelandic Krona (ISK). The Currency Converter found on the website is only for guidance purposes. Prices are subject to change without notice in the event of currency fluctuation, government taxes, or any such cost increase which, is beyond Exclusive North Transfer Services control. After the booking has been confirmed the price is guaranteed against any surcharge, unless an increase is due to government laws or currency changes. Should the surcharge exceed 10%, clients will be entitled to cancel their booking with a full refund.

Credit Cards accepted: Visa and MasterCard

There is no charge or service fee for processing Visa and MasterCard payments.

Cancellation

For cancellations of our services, Exclusive North Transfer Services will make every effort to ensure protection for the customer. However, late cancellation can result in compensation claims from hotels and other service partners. All cancellations must be in writing by e-mail. In conformity with business practices within the Icelandic trade, Exclusive North Transfer Services is obliged to charge cancellation fees to customers as follows:

Notice of Cancellation of a transfer or tour- Individual Customer – General terms
More than 4 weeks prior to arrival / tour: 10% of full price will be charged
Less than 4 weeks prior to arrival / tour: 20% of full price will be charged
Less than 2 weeks prior to arrival / tour: 50% of full price will be charged
Less than 72 hours prior to arrival / tour: 100% of full price will be charged

Booking Changes:
All requests for changes to a booking must be made in writing and sent to Exclusive North Transfer Services by letter, fax or e-mail from the customer responsible for the booking. A changing fee of 20.000 ISK will be charged for changes to the itinerary that is modified in addition to any additional supplier costs incurred by the changes requested.

Complaints

If you are not satisfied in any way with the standard of the car or the service, you must advise the supplier immediately. You must also advise Exclusive North Transfer Services in writing, within 30 days of your return. We aim to handle all complaints promptly.

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